Introduction
This notice is for people whose personal information we use as part of TLC’s business.
Whenever we collect personal information we will be up front about this and will explain what we intend to do with it. We will also give you clear options regarding the ways in which your personal information is used.
Below we explain how TLC Marketing Worldwide uses (and protects) personal information – including information from the use of our website and participating in promotions organised by TLC and our partners. Consequently, please read the following carefully to understand how we use your personal information and, importantly, your rights.
Who we are
When we say ‘we’ or ‘us’ in this policy, we are referring to the companies that make up TLC Marketing Worldwide. The companies that currently make up TLC Marketing Worldwide are:
What personal information we use
We collect and use the following types of personal information:
How we collect this information
We collect your personal information when you:
Participate in any promotions or competitions sponsored, promoted or offered by us or one of our partners.
What we use your personal information for
We use your information to provide you with:
We also use your information to:
In addition, we sometimes have to use personal information to detect and reduce fraud and we use CCTV recording equipment around our premises for security purposes.
Legal basis for processing your personal information
If you are an individual consumer, we will seek your consent for direct marketing by either us or our partners. We will also seek your consent to use your personal information to undertake consumer research. We may also seek your consent for other specific products, services or promotions. We will let you know when we do.
Where we have a contract with you, we will also use your personal information where necessary for the purposes of the contract. Importantly, if you do not provide us with enough personal information, we may not be able to enter into or fulfil a contract with you.
In other situations, our ground for the use of your personal information is for the purposes of the legitimate interests of our business. We will always consider your rights and your privacy before using your personal information for the purposes of our business. Where your rights or privacy override our business interests, we will not use your personal information.
Separately from our business purposes, we will also use your personal information where we have a legal obligation to do so. For example, if a regulator or official authority asks us for your personal information.
If we collect information for one purpose and then intend to use it for a different purpose, we will seek your consent to do so and/or inform you where necessary or appropriate.
Automated decision making
We do not use automated decision making on our website.
Sharing your information
We share your personal information with the following organisations that handle or store information on our behalf –
In some cases we also share information with partner organisations which are involved in the products, services or promotions. For example –
Transferring information outside the European Economic Area
Some of our offices and the partners we work with are based outside of the European Economic Area (EEA). When we send your personal information outside of the EEA to a country not recognised as providing appropriate protections, we put in place appropriate contracts, group agreements or other safeguards to ensure your rights are protected.
How long we keep your personal information
To help TLC operate our service and meet our legal obligations we will store personal information for 90 days after the date of the product, service or promotion for which the information was used originally used. We will only hold information for a longer or shorter period where we are under a legal obligation to do so.
Your rights
It is important that you are familiar with and easily able to exercise the following rights:
Please be aware that these rights are not always absolute and there may be some situations in which you cannot exercise them or they are not relevant. To help you understand how they work, we have provided links to the Information Commissioner’s Office’s guidance on each of the rights.
Data Protection Contacts:
TLC Marketing Worldwide
54 Baker Street
London
W1U 7BU
United Kingdom
Attention: Data Protection Office
You can send your request to Privacy@tlcmarketing.com with these details.
For documents, please scan and attach them to your reply. To make sure we receive everything, please make sure your email (and all the images in it) is less than 10mb in size.
If you have or have participated in multiple campaigns and you want data for more than one, please provide the above details for each of the campaign.
Once we have received the additional info we will get to work on your requests and get back to you within one month.
Changes to our privacy policy
Any changes we may make to our privacy policy in the future will be posted on this page.